Seattle-Tacoma International Airport Becomes Last 4-Star Airport

January 27, 2022 – Skytrax, London, UK

Seattle-Tacoma International Airport has received the coveted 4-star airport rating from international airline rating agency Skytrax. Seattle-Tacoma International Airport is only the second major US hub airport (serving 40 million or more passengers) to be recognized at the 4-star level.

The last audit of Seattle/Tacoma International Airport was conducted in December 2021 and assessed all front-line customer-facing areas of the airport, including an in-depth analysis of the soon-to-be-launched international arrivals facility. This new facility will transform the passenger experience for disembarkation, baggage claim, customs and immigration, and transfer flights.

This achievement follows the second anniversary of the unveiling of the new Airport mark SEA and a series of improvements that make the airport experience less stressful and more predictable. Today, travelers looking for help can find brightly colored green signs and customer experience uniforms, new digital tools like the flySEA app, SEA Spot Saver and Order SEA, and beautifully modernized spaces. such as Concourse N and the International Arrivals Facility, which will open in 2022.

It’s a testament to our incredible team, from frontline staff to airport management, that the airport achieved this rating while also leading our [email protected] response to COVID-19.said Seattle Port Commissioner and Aviation Committee Chairman Sam Cho. “Passengers now see the benefits of our passionate service culture that is inspired by the pristine nature of the Pacific Northwest.”

SEA has entered a monumental decade for two years as the airport ushers in a new era of customer-centric travel with better services, facilities and amenities, and the audit recognizes many of the early upgrades that have been introduced .

The past two years have certainly been monumental for SEA, but not initially as we envisioned when we launched our new brand and our promise to customers.said SEA chief executive Lance Lyttle. “I am so proud of our team for the humility and agility displayed throughout the pandemic while continuing to make exceptional advancements and major investments in customer service, terminal appearance and traveler experience. . Every day we raise.”

Seattle-Tacoma International Airport has implemented a wide range of terminal improvement projects to benefit the customer experience, including the complete renovation of Concourse N and the soon-to-open new international arrivals facility.said Skytrax CEO Edward Plaisted. “We are delighted to confirm the airport’s 4-star rating to recognize these substantial changes along with more nuanced improvements to the airport’s accessibility facilities such as the Sensory Room, a new Interfaith Prayer Room and SEA Spot Saver..”

The new arrivals area offers over 450,000 square feet of additional terminal space, more than doubling existing processing capacity, and as part of the revitalized arrivals experience, customers will travel along a 780-foot-long aerial walkway that offers panoramic views of Mount Rainer and across the airport complex.

In a first for a major U.S. airport, Seattle-Tacoma International Airport will offer an initial customs experience, where passengers will collect their baggage from baggage claim belts before going through CBP processing. The new systems have enabled the airport to reduce the minimum connection time for international transfer flights from 90 minutes to 75 minutes.

Many positive changes at SEA led to the award of the 4-star rating. Key drivers include improved wayfinding and customer information, upgraded seating and furniture, rollout of seat power, and substantial improvements to the dining experience. Other highlights include:

Completion of the modernization of the Lobby N with modern equipment, seismic upgrades, durable features and improved building function. This bigger, brighter and bolder space enhances your experience with more dining and retail options, a diverse art collection that reflects the culture, spirit and history of the region, a design inspired by nature and an all-new performance stage.

launch SEA Spot Saver, a one-of-a-kind reservation program for TSA screening of passengers departing from Seattle! Experience expedited membership-free screening to avoid the security line. Schedule your appointment up to 72 hours before your flight or upon arrival at the airport at the ticketing level of the terminal.

Introducing Global, Award-Winning Accreditation [email protected] program to protect the health of passengers and employees and to restore confidence in air transport.

Made its debut on Sensory room, a quiet zone designed to reduce the stress of travel for those with neurological or developmental disabilities, to be a soothing environment for those who may feel overwhelmed and overstimulated by the multitude of airport sights and sounds. SEA’s customer service team has launched a social history and resource guide for Neurodivergent Passengers in partnership with King County ARC and the Washington Autism Alliance and Advocacy to prepare for travel during COVID-19.

Unveiled on Interfaith Prayer and Meditation Room which welcomes all religions and beliefs as an inclusive and peaceful place for meditation, worship and reflection.

Started welcoming ticketless passengers to enter the secure side of the airport with SEA Visitor Pass to send and meet loved ones or eat, shop and explore.

Open an updated and better located Lost and found at the baggage claim level opposite carousel 13, easier to find so you can find your missing items. The new location is twice as big with more space to sort lost items and space for faster customer service.

Increased the size of the airport customer service team to help answer customer questions on social media, text and email. SEA also won the 2021 World Airport Award for Best Airport Staff in North America.

In 2022, SEA will open the Installation of international arrivalsa major project to make the international arrivals experience more predictable, efficient and representative of our region for international passengers arriving in Seattle.

The Covid-19 pandemic has brought renewed attention to cleanliness and hygiene factors which were noted to have improved significantly in the recent assessment. There has been a noticeable improvement in the layout of the terminal’s toilets, and this has been partly led by the introduction of new and refurbished bathrooms in certain areas of the terminal.

» Ranking of Seattle-Tacoma International Airport

THE 4 STAR RANKING OF THE AIRPORT

the 4 star rating is a quality label that rewards airports that provide a good overall Quality performance. A four star rating normally makes the difference between good and excellent ratings, and in some areas where an airport may encounter five star levelsthe rating can be applied as 4 stars if consistency is not achieved.

ABOUT SEATTLE-TACOMA INTERNATIONAL

Operated by the Port of Seattle, Seattle/Tacoma International Airport (SEA) provides Pacific Northwest residents with essential services, access to hundreds of domestic and global destinations, and economic activity that supports tens of thousands of jobs and has generated $20 billion in economic activity . At SEA, we promise to create, through a culture of passionate service, an elevated travel experience inspired by the pristine nature of the Pacific Northwest. We created the globally accredited and award-winning [email protected] program to protect the health of passengers and employees and restore confidence in air travel. For more information on our Top 10 US Airports, visit www.flysea.org

ABOUT SKYTRAX

Skytrax, the international airline rating organization, was established in 1989 and is based in London, UK. the World Airport Ranking is a leading international rating system operating since 1999, which ranks airports around the world based on product quality and staff service.